General Information

1. Where is Shop Nooks based? Shop Now is based in the United Arab Emirates.

2. Which regions do you serve? We serve customers in the Kingdom of Saudi Arabia (KSA) and Dubai.

Account and Orders

3. How do I create an account? To create an account, click on the "Sign Up" button on our homepage and fill in the required information.

4. How can I track my order? You can track your order by logging into your account and selecting the "Track Order" option. You will also receive email updates on your order status.

5. Can I modify or cancel my order? Yes, you can modify or cancel your order before it has been shipped. Please contact our customer service for assistance.

Payment Methods

6. What payment methods do you accept? We accept payments via credit card, debit card, and cash on delivery (COD).

7. Is it safe to use my credit card on your website? Yes, we use secure encryption technology to protect your personal and payment information.

8. Do you offer Cash on Delivery (COD)? Yes, we offer COD as a payment option for customers in KSA and Dubai.

Shipping and Delivery

9. How long does delivery take? Delivery times vary depending on your location. Typically, orders are delivered within 3-5 business days in KSA and 1-3 business days in Dubai.

10. How much does shipping cost? Shipping costs depend on the destination and weight of the package. Shipping charges will be calculated at checkout.

11. Can I change my delivery address after placing an order? Yes, you can change your delivery address before the order is shipped by contacting our customer service.

Returns and Refunds

12. What is your return policy? We accept returns within 14 days of delivery, provided the items are unused and in their original packaging. Please visit our Returns page for more details.

13. How do I initiate a return? To initiate a return, log into your account, go to the "Order History" section, and select the order you wish to return. Follow the prompts to complete the return request.

14. When will I receive my refund? Refunds are processed within 7-10 business days after we receive the returned items.

Customer Support

15. How can I contact customer support? You can contact our customer support via email at support@shopnoooks.com or call us at +971-4-123-4567. Our support team is available 24/7 to assist you.

16. Do you have a live chat option? Yes, we offer a live chat option on our website for real-time assistance.

Feel free to reach out to us with any additional questions or concerns. Happy shopping!